Legal
Privacy Policy
Last updated: March 2026
SmartΖΩ Ltd (“SmartΖΩ”, “we”, “us” or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website smartzo.eu or contact us directly.
This policy is compliant with the General Data Protection Regulation (GDPR) — Regulation (EU) 2016/679.
1. Who We Are
Company name: SmartΖΩ Ltd
Address: Peristerion 2A, 2322, Lakatamia, Cyprus
Email: info@smartzo.eu
Phone: +357-99573095
Website: smartzo.eu
SmartΖΩ Ltd is the Data Controller for any personal data collected through this website.
2. What Data We Collect
We may collect the following types of personal data:
- Contact information — name, email address, phone number, when you submit our contact form
- Message content — any information you voluntarily provide in your message to us
- Usage data — pages visited, time spent, browser type, device type, IP address (collected anonymously via Google Analytics)
- Cookies — see Section 6 below
We do not collect sensitive personal data (health, financial, political or religious information).
3. Why We Collect Your Data (Legal Basis)
We process your personal data for the following purposes and on the following legal bases:
- To respond to your enquiries — legal basis: legitimate interest and pre-contractual steps (Article 6(1)(b) GDPR)
- To provide our services — legal basis: performance of a contract (Article 6(1)(b) GDPR)
- To improve our website — legal basis: legitimate interest (Article 6(1)(f) GDPR)
- To send marketing communications — only with your explicit consent (Article 6(1)(a) GDPR)
4. How Long We Keep Your Data
We retain your personal data only for as long as necessary:
- Contact form enquiries — up to 2 years from last contact
- Customer records — up to 7 years for legal and accounting purposes
- Analytics data — anonymised, retained for up to 26 months via Google Analytics
After the retention period, your data is securely deleted or anonymised.
5. Who We Share Your Data With
We do not sell your personal data to third parties. We may share your data with:
- Google LLC — for website analytics (Google Analytics). Google may process data outside the EU under Standard Contractual Clauses.
- Hostinger International Ltd — our web hosting provider, who stores website data on secure servers.
- Email service providers — used to receive and process contact form submissions.
All third-party processors are bound by data processing agreements and are required to protect your data in accordance with GDPR.
6. Cookies
Our website uses cookies to improve your experience. Cookies are small text files stored on your device. We use:
- Essential cookies — necessary for the website to function correctly
- Analytics cookies — Google Analytics, to understand how visitors use our site (anonymised)
You can control or disable cookies through your browser settings at any time. Disabling cookies may affect certain website functionality.
7. Your Rights Under GDPR
As a data subject, you have the following rights:
- Right of access — you can request a copy of the personal data we hold about you
- Right to rectification — you can ask us to correct inaccurate data
- Right to erasure — you can ask us to delete your data (“right to be forgotten”)
- Right to restrict processing — you can ask us to limit how we use your data
- Right to data portability — you can request your data in a portable format
- Right to object — you can object to processing based on legitimate interest
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us at info@smartzo.eu. We will respond within 30 days.
8. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or disclosure. Our website uses HTTPS encryption and our hosting provider maintains secure server infrastructure.
9. Links to Other Websites
Our website may contain links to third-party websites (such as product manufacturer sites). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
11. How to Contact Us or Make a Complaint
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: info@smartzo.eu
Phone: +357-99573095
Address: Peristerion 2A, 2322, Lakatamia, Cyprus
If you are not satisfied with our response, you have the right to lodge a complaint with the Commissioner for Personal Data Protection of Cyprus:
www.dataprotection.gov.cy